FAQs

 

1. Who is behind this brand?

Hi! I'm Ayana Melecio — part-time fashionista, writer, and full-time tote bag enthusiast. I created this shop to express my love for fashion and design, with a special focus on stylish totes that match your vibe perfectly.

2. What makes your tote bags unique?

Each design is personally created and curated by me with style, creativity, and quality in mind. Whether you're dressing up or keeping it casual, our totes are designed to elevate your outfit and mood.

3. What materials are your tote bags made from?

We use high-quality, durable materials to ensure your tote is both fashionable and functional. Most of our bags are made with sturdy canvas or polyester blends that are easy to clean and long-lasting.

4. Can I machine wash my tote bag?

To preserve the design and fabric, we recommend spot-cleaning with a mild detergent. If machine washing is necessary, use cold water and air dry only.

5. Do you offer custom designs?

Not at the moment — but I’m always open to hearing your ideas! Feel free to send a message or follow along on social media to stay updated on limited-edition releases and new drops.

6. Where do you ship?

We currently ship within the U.S. (and may expand internationally soon!). Shipping options and rates are calculated at checkout based on your location.

7. How long does shipping take?

Orders typically ship within 2–5 business days. Once shipped, you’ll receive a tracking number via email. Delivery times vary depending on your location.

8. Can I return or exchange my tote?

We want you to love your tote! If you're not completely satisfied, you may return it within 14 days of delivery, unused and in its original condition. Please refer to our Returns & Exchanges policy for more details.

9. What if I received the wrong or damaged item?

Oh no — we’re so sorry! Please reach out via the contact form or email us within 7 days of receiving your order, and we’ll make it right ASAP.

10. How can I contact you?

You can reach out through our Contact Us page or email us directly at toteuniversity@gmail.com. We’re always happy to help with any questions or feedback!